Do you want to create a business or a team? We can design an effective workshop for your firm, regardless of the nature of your business. We will feature addressing the three areas of America’s Customer Service Disaster and the three keys to building a team that separates itself from the competition in a tandem leap. Those steps include keys to personal success using tools the individual already has, building a team and creating a synergy that moves the external customer to knock the door down to do business with you. Been there. Done it.
Customer Service Audit
Thin skinned behavior?
Using technology correctly?
Do you walk the walk of your mission?
Interview with key employees, and that’s not just executives
Why aren’t you hitting your numbers?
A new tool! The phone!
Customized manifest to achieve service excellence
Specialized workshop designed for YOUR company
Guaranteed results—if not, don’t pay me
Do you know what you or your company look and sound like from the customers’ view? Do you know what happens when your people are challenged by a disgruntled customer or do you just hope they handle it right? Just as importantly do you or your team handle the delighted customer correctly? How is technology used in your company? Do you use it in a way that fortifies your career and the mission of the business? How effective is your advertising? Is it self-laudatory or is it based on external testimonials? These and many, many, many, other ‘shopper’ values are available to your company. Just as an athlete improves by watching the films and correcting mistakes, the same dynamic can be embraced in business.