Stories
The Missing Airplane
![](https://paulkarem.com/wp-content/uploads/2018/10/airplane.png)
“I’m Busy”
![](https://paulkarem.com/wp-content/uploads/2018/08/BUSY-1.png)
The Ringleader, The Follower and the Protégé
![](https://paulkarem.com/wp-content/uploads/2018/04/ringleader-protege.png)
STOP THE PRESSES —–Someone used technology EFFECTIVELY!!!
![](https://paulkarem.com/wp-content/uploads/2018/04/ups-logo.png)
The Pappy Van Winkle Phenomenon
![](https://paulkarem.com/wp-content/uploads/2018/04/Pappy.png)
Waiting in Pain
![](https://paulkarem.com/wp-content/uploads/2018/04/waiting-in-pain.png)
Employee Turnover. VERY COSTLY—but there’s a SOLUTION!
![](https://paulkarem.com/wp-content/uploads/2018/03/iquite.png)
Convenience Fee? For WHO??
![](https://paulkarem.com/wp-content/uploads/2018/03/parking-ticket-convenience-fee.png)
The Regional Manager Is In!
![](https://paulkarem.com/wp-content/uploads/2018/03/coffee-spill-768x661.png)
Customer Service: Everybody Claims It. But Nobody Trains It.
![](https://paulkarem.com/wp-content/uploads/2018/03/forbes-customer-service-1.png)
Customer Service: The Best Part of a Vacation!
![](https://paulkarem.com/wp-content/uploads/2018/03/vacation-internal-customer.png)
The World’s Greatest Advertising Campaign. Probably Right Outside Your Door!
![](https://paulkarem.com/wp-content/uploads/2018/03/vandelay.png)
College is not ALWAYS the Answer. Customer service ALWAYS IS
![](https://paulkarem.com/wp-content/uploads/2018/03/college-tuition.png)
It’s the LITTLE Things that can make a BIG Difference in Customer Service
![](https://paulkarem.com/wp-content/uploads/2018/03/home-depot-customer-service.png)
One BIG FOOT of Customer Service
![](https://paulkarem.com/wp-content/uploads/2018/02/shoe-comparison.png)
So You Wanna Have a Career in Sales? Better Learn to Move FAST!
![](https://paulkarem.com/wp-content/uploads/2018/02/angry.png)
A Tip of the Cap to Riverhouse Restaurant
![](https://paulkarem.com/wp-content/uploads/2018/02/river-house.png)
Consumer Advocates: Are They Helping? Or Hurting?
![Mortgage Customer Service](https://paulkarem.com/wp-content/uploads/2017/10/mortgage-customer-service.png)
Side Effects May Include…
![](https://paulkarem.com/wp-content/uploads/2018/02/side-effects.png)
A Visit to the Apple Store
![](https://paulkarem.com/wp-content/uploads/2018/02/apple-store.png)
How a Business Owner Gained a Customer for Life by Simply Answering the Phone
![](https://paulkarem.com/wp-content/uploads/2018/02/integrity-wines.png)
The Government is Shut Down. So What’s New?
![](https://paulkarem.com/wp-content/uploads/2018/01/GOVERNMENT-SHUTDOWN.png)
Guest Post: Are you a High Potential or a Proven Performer, a Solo Competitor or a Team Collaborator?
![](https://paulkarem.com/wp-content/uploads/2018/01/teamwork.png)
Guest Post: Congratulations Staples! You Checked All 3 Boxes of ACSD! And Not in a Good Way
![](https://paulkarem.com/wp-content/uploads/2018/01/Staples-Logo-button.jpg)
The Post Office Claims Great Service and Stands Up to IT!
![](https://paulkarem.com/wp-content/uploads/2018/01/USPS.png)
Nearly Naked and THROWN OUT OF THE HOSPITAL
![](https://paulkarem.com/wp-content/uploads/2018/01/maryland-medical-center.png)
If you’re in the ‘Just 100,’ you’re ‘Just Great’
![](https://paulkarem.com/wp-content/uploads/2018/01/Forbes-Just-100.png)
Customer “Intimacy” Explained
![](https://paulkarem.com/wp-content/uploads/2018/01/customer-service.png)
The “Sign” of a Bigger Story
![](https://paulkarem.com/wp-content/uploads/2018/01/ACSD-BANK.png)
Dear Airlines, You have some work to do! Signed, Captain Obvious
![](https://paulkarem.com/wp-content/uploads/2018/01/airline-service.png)
New Name, Same Great Service
![](https://paulkarem.com/wp-content/uploads/2018/01/SERVICE.png)
Security Companies and 2 Recordings Don’t Mix
![](https://paulkarem.com/wp-content/uploads/2018/01/hold.png)
The Best Customer Service Providers Keep Getting Better
![](https://paulkarem.com/wp-content/uploads/2017/12/SUCCESS.png)
CHEWY.com, Congratulations for the GREATEST Return Policy EVER
![](https://paulkarem.com/wp-content/uploads/2017/12/chewy-best-return-policy-ever.png)
What Business Are You In?
![](https://paulkarem.com/wp-content/uploads/2017/12/WHAT-BUSINESS-ARE-YOU-IN.png)
A Customer Service Review sent to a Non-Customer?
![](https://paulkarem.com/wp-content/uploads/2017/12/honda-1.png)
The EASY Return. Another Form of Gonzo Advertising
![](https://paulkarem.com/wp-content/uploads/2017/12/phone-return.png)
Lesson Learned. The Teacher? Tennessee Football Fans!
![](https://paulkarem.com/wp-content/uploads/2017/12/tennessee-football-fans-customer-service.png)
The Human Touch: Still the Most Effective Way
![](https://paulkarem.com/wp-content/uploads/2017/12/toll-both-technology.png)
Your Company Provides Excellent Customer Service. How do you Know?
![Good and Bad](https://paulkarem.com/wp-content/uploads/2017/10/GOOD-AND-BAD.png)
A 6 Hour Work Day. Say What?
![](https://paulkarem.com/wp-content/uploads/2017/12/6-HOUR-WORKDAY-1.png)
My Teeth Hurt!
![](https://paulkarem.com/wp-content/uploads/2017/11/my-teeth-hurt.png)
How to Motivate Employees to Provide Excellent Customer Service
![](https://paulkarem.com/wp-content/uploads/2017/11/employee-customer-service-1.png)
A “Warehouse” of Service!
![](https://paulkarem.com/wp-content/uploads/2017/11/mens-warehouse-customer-service.png)
The Disney Secret
![](https://paulkarem.com/wp-content/uploads/2017/11/disney-customer-service.png)
Domino’s Pizza: A Lesson in Rebranding
![](https://paulkarem.com/wp-content/uploads/2017/11/DOMINOS-REBRANDING-LESSON.png)
Babe Ruth. Home Run King. And Strike Out King.
![](https://paulkarem.com/wp-content/uploads/2017/11/babe-ruth.png)
Did you know that your Coworkers are also your Customers?
![](https://paulkarem.com/wp-content/uploads/2017/11/internal-customer.png)
Turn an Angry Customer into an Advocate
![](https://paulkarem.com/wp-content/uploads/2017/11/awful-customer-1.png)
Bringing Down the Wall: Informal Meetings
![](https://paulkarem.com/wp-content/uploads/2017/11/informal-meetings.png)
Delta Airlines: Your Customer Commitment Needs to be Rewritten
![](https://paulkarem.com/wp-content/uploads/2017/11/delta-customer-service-failure-768x543.png)
When Meetings Prevent Us From Meeting the Customer
![](https://paulkarem.com/wp-content/uploads/2017/11/meetings.png)
ACSD: America’s Customer Service Disaster
![](https://paulkarem.com/wp-content/uploads/2017/11/acsd.png)
A Convenience Fee? Convenient For Who??
![](https://paulkarem.com/wp-content/uploads/2017/11/CONVENIENCE-FEES-MY-ASS-1.png)
The Least-Shocking Headline Ever: Chick-fil-A Wins With Customer Service
![](https://paulkarem.com/wp-content/uploads/2017/11/Chick-fil-A.png)
Humans Need Not Apply
![](https://paulkarem.com/wp-content/uploads/2017/11/astoryofkiosks.png)
“FREE TRIAL!” Baloney!
![](https://paulkarem.com/wp-content/uploads/2017/11/free-trial.png)
Quantifying Gain and Loss in the Mortgage Business
![Mortgage Customer Service](https://paulkarem.com/wp-content/uploads/2017/10/mortgage-customer-service.png)
By the Numbers: Quantifying Good Customer Service in a Restaurant
![Good Restaurant Service](https://paulkarem.com/wp-content/uploads/2017/10/good-restaurant-service.png)
You Have 14 Minutes
![14 Minutes](https://paulkarem.com/wp-content/uploads/2017/10/14-minutes.png)
Beware of Seminars
![Beware of Seminars](https://paulkarem.com/wp-content/uploads/2017/10/seminars.png)
The Tortoise and The Hare
![Rabbit and Turtle Racing](https://paulkarem.com/wp-content/uploads/2017/10/tortoise-and-the-hare-768x626.jpg)
Some Great Ways to Annoy Your Customers
![Airline Seats](https://paulkarem.com/wp-content/uploads/2017/10/AIRLINE-SEATS.png)
Quantifying Good and Bad Customer Service in Retail
![Grocery](https://paulkarem.com/wp-content/uploads/2017/10/grocery.png)
“I’m Not On The Clock Yet”
![Not On The Clock Yet](https://paulkarem.com/wp-content/uploads/2017/10/not-on-the-clock-yet.png)
The Internal Customer 1.0
![Internal Customer](https://paulkarem.com/wp-content/uploads/2017/10/internal-customer.png)
The Day David Beat 3 Goliath’s!
![David and Goliath](https://paulkarem.com/wp-content/uploads/2017/10/david-goliath.png)
$299 a Month!
![$299 per Month](https://paulkarem.com/wp-content/uploads/2017/10/299month.png)
So You Give Great Customer Service?
![Wonka Service](https://paulkarem.com/wp-content/uploads/2017/10/willy-wonka-happy-and-classy-customer-service-you-say-please-tell-me-more-about-this-1.jpg)
Open Immediately Mail
![Open Immediately](https://paulkarem.com/wp-content/uploads/2017/10/71JpEjQCMGL._SY355_.jpg)
Great Service…At The Social Security Office?
![Social Security](https://paulkarem.com/wp-content/uploads/2017/10/social-security.png)
One Day: 2 Customer Service Experiences
![Good and Bad](https://paulkarem.com/wp-content/uploads/2017/10/GOOD-AND-BAD.png)
Checking Account Nightmare
![You've Been Hacked](https://paulkarem.com/wp-content/uploads/2017/10/YOUVE-BEEN-HACKED.png)
You May or May Not Have Cancer But We’ll Discuss Next Week. Enjoy Your Weekend!
![Enjoy the Weekend](https://paulkarem.com/wp-content/uploads/2017/10/enjoy-the-weekend.png)
The Wall
![GateKeeper](https://paulkarem.com/wp-content/uploads/2017/10/AAEAAQAAAAAAAAl0AAAAJDUxMDNjOWU0LWVhYjYtNDc4ZC05Y2EwLTgyY2FjYjNjN2U4Mw.png)
Throw Away the Shoes
![Stepping in Dog Poop](https://paulkarem.com/wp-content/uploads/2017/10/stepping-in-dog-poop.jpg)
Give Your Employees the Tools they Need!
![Iphone With Broken Screen](https://paulkarem.com/wp-content/uploads/2017/10/Iphone-With-Seriously-Broken-79342543-768x512.jpg)
Too Many Recordings!
![Planes Trains Automobiles](https://paulkarem.com/wp-content/uploads/2017/10/Planes-Trains-Automobiles-12.jpg)
Signs, Signs, Everywhere a Sign
![Doctors Signs](https://paulkarem.com/wp-content/uploads/2017/10/doctors-signs.png)
Graffiti Guys: How on Earth do you do it?
![Graffiti](https://paulkarem.com/wp-content/uploads/2017/10/graffiti-768x512.jpg)
Free Refills
![Free Refills](https://paulkarem.com/wp-content/uploads/2017/10/free-reffils.png)
Sense of Urgency: Do You Have It?
![Employee of the Day](https://paulkarem.com/wp-content/uploads/2017/10/employee-of-the-day_o_813860.jpg)
Wait: Failure Can Be Good?
![Failure Can Be Good](https://paulkarem.com/wp-content/uploads/2017/10/failure-can-be-good.png)
I’ll Need to Speak with the Primary Cardholder
![Bang Head Here](https://paulkarem.com/wp-content/uploads/2017/10/bang-head-against-brick-wall-768x512.jpg)
Clean up Your Side of the Street First
![The Greatest](https://paulkarem.com/wp-content/uploads/2017/10/ali.png)
Free Chicken–Today Only!
![Free Chicken](https://paulkarem.com/wp-content/uploads/2017/10/FREE-CHICKEN-768x529.png)
The Pouter
![The Pouter](https://paulkarem.com/wp-content/uploads/2017/10/iStock-648679774-768x256.jpg)