Some friends are dining in a nice steakhouse and one of the ladies flags down the waiter to inform him that her steak is not cooked to her liking. She requested her steak to be cooked medium rare and the steak came out overdone.
The skilled, sensitive waiter urgently removes the plate, with the correct level of humility and willingness to help, and assures the customer that he/she will take care of the problem. He/she even goes so far as to suggest that he/she may have written the cooking instructions down incorrectly for the kitchen.
Upon entering the kitchen, the staff is sensitive and attentive to his customer’s problem.
This attentiveness by the staff in the kitchen is a result of the way the young man carries himself in regard to his fellow employees. You don’t get this type of teamwork and cooperation overnight.