Cars, cars, cars.

They are a bane and a pleasure for us all.  Sometimes we buy them, sometimes we lease them, sometimes we trade them in, sometimes we get really good ones, sometimes we wreck them, sometimes we get real bad ones (not really—not anymore) and, God forbid, sometimes we buy them for teenage sons and daughters.  Boy am I glad that chapter is over!

We are always eyeing cars.  We find ourselves admiring the ones we have no business buying, looking at car ads and checking out the new styles which automatically make last year’s models look like a Model T.

This past weekend, Sandra and I went to Honda World here in Louisville to take a look at the new Honda CRV.  We’ve had dozens of cars in our car careers and the Honda CRV that Sandra currently drives may be better than all the cars we’ve ever had.  We’ve had Mercedes, BMW’s and bigger cars and smaller cars . These CRV’s are terrific cars.

Please Note: Honda is NOT an advertiser on this site.

So, we went to look at a new car and decided not to buy it.  We were very well-taken care of by the salesman.  The sales manager even dropped by to exchange pleasantries and talk about sports and other non-car related things.  Nonetheless, no sale was made.

So why am I so IMPRESSED?

The following day I received an email from the Managing Partner of the dealership we were visiting.  The dealership is a huge enterprise, so this isn’t like some guy that owns his own lot giving us a courteous call.  This was smart, unique, impressive and totally counter to the Customer Service Disaster in America.

Here is the letter from Michael Porro: (Michael—hope you don’t mind)