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The Pappy Van Winkle Phenomenon

April 11, 2018 Disconnect

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Customer Service: Everybody Claims It. But Nobody Trains It.

March 14, 2018 Disconnect

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The World’s Greatest Advertising Campaign. Probably Right Outside Your Door!

March 6, 2018 Disconnect

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So You Wanna Have a Career in Sales? Better Learn to Move FAST!

February 23, 2018 ACSD

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Side Effects May Include…

February 12, 2018 ACSD

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The Government is Shut Down. So What’s New?

January 22, 2018 ACSD

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Guest Post: Congratulations Staples! You Checked All 3 Boxes of ACSD! And Not in a Good Way

January 19, 2018 ACSD

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The “Sign” of a Bigger Story

January 10, 2018 Common Sense

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Dear Airlines, You have some work to do! Signed, Captain Obvious

January 9, 2018 ACSD

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New Name, Same Great Service

January 2, 2018 Disconnect

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What Business Are You In?

December 18, 2017 Automotive

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The EASY Return. Another Form of Gonzo Advertising

December 14, 2017 Disconnect

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Your Company Provides Excellent Customer Service. How do you Know?

December 4, 2017 ACSD
Good and Bad

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Delta Airlines: Your Customer Commitment Needs to be Rewritten

November 13, 2017 Airlines

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$299 a Month!

October 16, 2017 Marketing Fail
$299 per Month

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Open Immediately Mail

October 16, 2017 Common Sense
Open Immediately

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One Day: 2 Customer Service Experiences

October 16, 2017 ACSD
Good and Bad